Payment Policy

This Payment Policy outlines how transactions are processed at Rowan Vintage and the measures we take to ensure your financial information remains secure.

1. Secure Checkout & Transparent Pricing

Payment is required in full at the time of purchase. All transactions are conducted in British Pounds (GBP £). Before finalizing your order, the checkout page will clearly display the total cost, which includes:

  • Product Price: The cost of your selected authentic vintage garments (including UK VAT where applicable).
  • Shipping Fees: Free on orders over £50. or a flat rate of £4.95 for smaller orders.
  • No Hidden Fees: We charge £0.00 Restocking Fees and there are no surprise handling charges at checkout.

2. Accepted Payment Methods

We provide a secure and seamless checkout experience through our certified payment partners. We accept the following methods:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, and American Express.
  • Digital Payments: Standard secure payment gateways presented to you at checkout.

3. Transaction Security (SSL Encryption)

Your security is our top priority:

  • Encryption: Our website uses Secure Socket Layer (SSL) technology (look for the padlock icon in your browser address bar) to encrypt your data during transmission.
  • Data Privacy: Rowan Vintage does not store or have access to your full credit or debit card details. All financial information is handled directly by our PCI-compliant secure payment servers.

4. Order Confirmation

  • Instant Receipt: You will receive an automated Order Confirmation Email containing your order number and transaction summary immediately after a successful payment.
  • Processing: Every pre-loved item is physically inspected and processed within 0–1 Business Days. Our daily order cut-off time is 16:00 (4:00 PM) London Time.

5. Contact Information

If you have any questions regarding your payment or a recent transaction, please contact us:

  • Store Name: Rowan Vintage
  • Business Status & Owner: Registered UK Sole Trader, Kim Hargreaves
  • Email: support@rowanvintage.com
  • Phone: +44 7961 855 306
  • Address: Yr Hen Efail, Castle St, Dee Ln, Llangollen LL20 8PN, United Kingdom