Shipping Policy
At Rowan Vintage, we are dedicated to providing a reliable and transparent shipping service for our unique vintage collection. All items are handled with care and dispatched from our boutique in Llangollen, United Kingdom.
1. Shipping Destinations
- We currently offer tracked shipping exclusively to addresses within the United Kingdom.
- We do not offer international shipping at this time.
2. Order Cut-Off Time
To ensure your order is processed quickly, please note our daily cut-off times:
- Monday – Friday: 4:00 PM (GMT / UK Time)
- Saturday: 1:00 PM (GMT / UK Time) (Orders placed after the cut-off are processed the next business day.)
3. Order Processing Time (Handling Time)
- Handling Time: 0 Business Days.
- Orders placed before the cut-off time are processed and dispatched the same business day.
- Orders placed after the cut-off time, or on Sundays and Public Holidays, will be processed on the next business day.
4. Transit Time
- Once dispatched, your order will typically arrive within 1–3 business days (Monday to Saturday).
- Total delivery time from order placement to arrival is estimated at 1–3 business days for orders within the UK.
5. Shipping Costs
- We are proud to offer Free Tracked Shipping on all orders across the United Kingdom.
- There is no minimum spend required to qualify for free shipping.
6. Shipping Carriers & Tracking
- We use trusted UK couriers to ensure your vintage items arrive safely.
- Once dispatched, you will receive a confirmation email with a tracking number to monitor your parcel’s progress in real-time.
7. Visit Our Store
- You are always welcome to visit our physical boutique to browse in person or collect your items.
- Address: Yr Hen Efail, Castle St, Dee Ln, Llangollen LL20 8PN, United Kingdom.
8. Delivery Issues & Damaged Items
- Address Accuracy: Please verify your delivery details at checkout; we are not responsible for orders sent to an incorrect address provided by the customer.
- Damaged Items: If your item arrives damaged, please contact us immediately at support@rowanvintage.com
- Customer Support Response Time: We aim to respond to all shipping inquiries within 24 hours (Monday – Friday)
- Contact: