Shipping Policy

Shipping & Pickup Policy

At Rowan Vintage, we are committed to providing a transparent and reliable shopping experience. Every item is carefully inspected and dispatched from our riverside boutique in Llangollen, United Kingdom.

1. Shipping Rates & Service Area

We ship exclusively within the United Kingdom.

  • Free UK Shipping: Available on all orders over £50.

  • Standard Flat Rate: A shipping fee of £4.95 applies to all orders under £50.

  • No Hidden Fees: All prices include VAT. There are no additional handling charges.

2. Free Local Pickup

Skip the shipping wait and visit us in person!

  • Location: Yr Hen Efail, Castle St, Dee Ln, Llangollen, LL20 8PN.

  • Availability: Ready for collection within 2–4 hours during our opening hours.

  • Notification: You will receive an email as soon as your order is ready for pickup. Please bring your order confirmation (digital or printed).

3. Order Processing & Handling Time

  • Order Cut-off Time: 4:00 PM (GMT/London Time).

  • Handling Time: 0 – 1 Business Day.

  • Operational Days: We process and dispatch orders Thursday through Tuesday.

  • Wednesday Closure: Rowan Vintage is closed on Wednesdays. Orders placed after 4:00 PM on Tuesday or anytime on Wednesday will be processed on Thursday morning.

4. Transit & Delivery Estimates

Once dispatched via our trusted carriers (Royal Mail, Evri, or DPD), the estimated timelines are:

  • Transit Time: 2 – 4 Business Days.

  • Total Estimated Delivery: 2 – 5 Business Days.

  • Note: While we dispatch on Sundays, courier transit may be limited on Sundays and Bank Holidays.

5. Tracking & Delivery Issues

  • Order Tracking: Once dispatched, you will receive a confirmation email with a tracking link.

  • Incorrect Address: Please double-check your details. If a parcel is returned due to an incorrect address, a reshipment fee may apply.

  • Damaged Items: If your order arrives damaged, please contact us at support@rowanvintage.com within 3 days with photos of the packaging and item.

6. Contact Information

  • Store Name: Rowan Vintage

  • Address: Yr Hen Efail, Castle St, Dee Ln, Llangollen LL20 8PN, United Kingdom

  • Email: support@rowanvintage.com

  • Phone: +44 7961 855 306

  • Boutique Hours: Thu – Tue: 10:00 AM – 4:30 PM | Wed: Closed

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