Shipping & Pickup Policy
At Rowan Vintage, we are committed to providing a transparent and reliable shopping experience. Every item is carefully inspected and dispatched from our riverside boutique in Llangollen, United Kingdom.
1. Shipping Rates & Service Area
We ship exclusively within the United Kingdom.
Free UK Shipping: Available on all orders over £50.
Standard Flat Rate: A shipping fee of £4.95 applies to all orders under £50.
No Hidden Fees: All prices include VAT. There are no additional handling charges.
2. Free Local Pickup
Skip the shipping wait and visit us in person!
Location: Yr Hen Efail, Castle St, Dee Ln, Llangollen, LL20 8PN.
Availability: Ready for collection within 2–4 hours during our opening hours.
Notification: You will receive an email as soon as your order is ready for pickup. Please bring your order confirmation (digital or printed).
3. Order Processing & Handling Time
Order Cut-off Time: 4:00 PM (GMT/London Time).
Handling Time: 0 – 1 Business Day.
Operational Days: We process and dispatch orders Thursday through Tuesday.
Wednesday Closure: Rowan Vintage is closed on Wednesdays. Orders placed after 4:00 PM on Tuesday or anytime on Wednesday will be processed on Thursday morning.
4. Transit & Delivery Estimates
Once dispatched via our trusted carriers (Royal Mail, Evri, or DPD), the estimated timelines are:
Transit Time: 2 – 4 Business Days.
Total Estimated Delivery: 2 – 5 Business Days.
Note: While we dispatch on Sundays, courier transit may be limited on Sundays and Bank Holidays.
5. Tracking & Delivery Issues
Order Tracking: Once dispatched, you will receive a confirmation email with a tracking link.
Incorrect Address: Please double-check your details. If a parcel is returned due to an incorrect address, a reshipment fee may apply.
Damaged Items: If your order arrives damaged, please contact us at support@rowanvintage.com within 3 days with photos of the packaging and item.
6. Contact Information
Store Name: Rowan Vintage
Address: Yr Hen Efail, Castle St, Dee Ln, Llangollen LL20 8PN, United Kingdom
Email: support@rowanvintage.com
Phone: +44 7961 855 306
Boutique Hours: Thu – Tue: 10:00 AM – 4:30 PM | Wed: Closed